Service Advisor Training

Participants will develop the skills and knowledge to:

• Use a menu to sell additional services
• Sell service contracts and scheduled maintenance contracts
• Reduce the number of "waiting" customers
• Read verbal and nonverbal communication cues
• Build rapport with customers

 

Who should take this course?

Service advisors

Why should I take this course?

The service drive is one of the most overlooked sources of income in a dealership. This workshop assists service advisors in illustrating the importance of vehicle maintenance, and they will gain the skills needed to increase service drive penetrations.