Sales Associate Training

Participants will develop the skills and knowledge to:

• Build rapport with customers
• Understand verbal and nonverbal communication
• Effectively present the right vehicle the first time
• Obtain a cash down payment from customers and demonstrate its benefits
• Conduct compliant trade evaluations
• Obtain customer commitment
• Maximize CSI through vehicle delivery
• Conduct a successful follow-up campaign
• Prospect to increase the dealership's customer base

 

Who should take this course?

Sales professionals of all levels

Why should I take this course?

This hands-on workshop assists participants in developing the skills needed to produce satisfied and repeat customers as well as maximizing effectiveness in the dealership.