F&I: Frequently Asked Questions

How do I sign up for a course?
The Automotive Training Academy offers convenient [online registration].


Where are the courses held?
Training courses are held at the Automotive Training Academy, located in The Woodlands, Texas. Occasionally, courses are held at pre-designated locations such as community colleges, hotel conference centers, or at state dealer association training facilities. To verify the location of your course, contact your local Dealership Development Manager or the Automotive Training Academy at 800.967.3633.


How do I pay for tuition?
Tuition can be paid by credit card through the online registration site or via a company check. Checks should be made payable to:
     American Financial & Automotive Services, Inc.
     Attn: Automotive Training Academy
     24 Waterway Avenue, Suite 900
     The Woodlands, Texas 77380


What should I wear to training?
Attire is business professional for both men and women.

 

Where do I obtain a registration packet after registering?
The F&I University registration packet will be sent to the e-mail address provided on the registration form.


Are my hotel and travel arrangements included in the cost of tuition?
No, tuition does not include lodging or travel arrangements. Each dealership is responsible for any necessary arrangements. For courses held at the corporate training facility in The Woodlands, Texas, a room block with a corporate discounted rate is available at The Woodlands Waterway Marriott Hotel & Convention Center for your convenience. For more information on how to reserve your room, contact your local Dealership Development Manager or call the Automotive Training Academy at 800.967.3633. A credit card is mandatory to guarantee your reservation.


What should I do if an emergency arises and I am unable to attend class?
Contact the Automotive Training Academy at 800.967.3633 no less than three (3) business days prior to the first day of training; cancellation fees apply. If utilizing The Woodlands Waterway Marriott Hotel & Convention Center, your cancellation notice is required to the hotel no less than three (3) business days (M-F) prior to the first night of your stay. Failure to do so will result in cancellation charges equivalent to a five-night stay.


24 Waterway Avenue, Suite 900 | The Woodlands, Texas 77380 | 800.967.3633