Principles of the Business Office

Participants will develop the skills and knowledge to:

• Increase gross profit
• Create need and build value in products
• Structure deals correctly to secure funding
• Follow a compliant pattern of practice
• Overcome and eliminate objections
• Create and properly disclose a customer option plan
• Read verbal and nonverbal communication
• Use highly effective word tracks

Prerequisites:

• Online Product Knowledge Lessons
• Business Manager Information Worksheet

 

Who should take this course?

Business managers of all skill levels

Why should I take this course?

The interactive nature delivers a "turn-key" business manager who can communicate an exceptionally profitable and compliant F&I presentation.