Service Advisor Training
The service drive is one of the most overlooked sources for income in a dealership. To increase the department's profitability, this seminar helps service advisors learn how to illustrate the importance of vehicle maintenance. Backed with a list of diagnostic questions, interview skills, menu presentation skills, and objection handling techniques, participants will gain the skill set needed to increase service penetrations.
| Service Advisors will develop the skills and knowledge to:
- Use a menu to sell additional services
- Sell maintenance agreements
- Reduce the number of "waiting" customers
- Build rapport with customers
- Read verbal and nonverbal communication cues
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